Troubleshooting Installation Issues

  • Updated

Adobe My Exchange

If the Remove Background menu entry is not showing up in Photoshop under Window → Extensions, try the following:

  1. In your Adobe My Exchange, make sure the remove.bg extension shows an Uninstall button right next to it, indicating that the extension is installed. If it shows an Install button, click it.
  2. Click the Sync Extensions button at the very top of the extensions list.
  3. Wait a minute or two, until the Adobe Creative Cloud desktop app shows a notification about the successfull installation of the extension:
    accda_extension_success.jpg
  4. Restart Photoshop and go to Window → Extensions → Remove Background to open the remove.bg panel.

 

Anastasiy's Extension Manager

If the steps above did not resolve your issue you can also install our Photoshop extension using an alternative method:

  1. Close Photoshop if you have it opened.
  2. Get Anastasiy’s Extension Manager at https://install.anastasiy.com/.
  3. Download our ZXP file at https://www.remove.bg/photoshop/download.
  4. Install the ZXP file with Anastasiy’s Extension Manager.
  5. Open Photoshop and go to Window → Extensions → Remove Background to open the remove.bg panel.

 

Manual Installation

If both methods above do not work you can also copy the necessary extension files by hand.
Please follow the steps below, depending on your operating system.

Windows

  1. Close Photoshop if you have it opened.
  2. Download our ZXP file at https://www.remove.bg/photoshop/download.
  3. Change the file extension of the downloaded file from .zxp to .zip
  4. Open the following folder in Windows Explorer: 
    %appdata%\Adobe\CEP\extensions\
    Alternatively you can also navigate to the folder by hand: 
    C:\Users\username\AppData\Roaming\Adobe\CEP\extensions\
  5. Create a new folder, e.g. "remove.bg" so you end up with the following path: 
    C:\Users\username\AppData\Roaming\Adobe\CEP\extensions\remove.bg\
  6. Extract all files and folders from inside the ZIP file to the new folder you created in step 5.
  7. Open Photoshop and go to Window → Extensions → Remove Background to open the remove.bg panel.

 

macOS

  1. Close Photoshop if you have it opened.
  2. Download our ZXP file at https://www.remove.bg/photoshop/download.
  3. Change the file extension of the downloaded file from .zxp to .zip
  4. Open the following folder in Finder: 
    /Library/Application Support/Adobe/CEP/extensions/
  5. Create a new folder, e.g. "remove.bg" so you end up with the following path: 
    /Library/Application Support/Adobe/CEP/extensions/remove.bg/
  6. Extract all files and folders from inside the ZIP file to the new folder you created in step 5.
  7. Open Photoshop and go to Window → Extensions → Remove Background to open the remove.bg panel.

 

If that does not work, shoot us an email to team@remove.bg - we're happy to help!

Related articles